FAQ for Parents
Frequently Asked Questions for Parents
Some parents have questions surrounding how to help us capture the best photos possible, and we've got a couple of tips for you before you send your child off to school on photo day.
Who are we?
We are a Canberran team of highly professional and skilled portrait photographers with over ten years of individual experience photographing children. Janet, Steph and Mallie are your children’s friendly photographers, and they are accompanied by Ben and Hannah our team co-ordinators.
Janet and Steph both run highly-regarded and successful businesses of their own right here in Canberra, their studio is in Macgregor. It's our mission to bring the knowledge and principles from family photography to school portraits while giving families gorgeous, authentic photos of their children that they will treasure for years. Hence, “Authentic School Portraits”!
Do I have to pre-purchase a package?
No! While you might be most familiar with school photo week, meaning you have to choose and pay for a package before photo day, we don't require any payment upfront. You don't have to decide until you see all the photos, where you'll have a variety of packages to choose from.
What should my child wear?
The best clothing for your child is something that's not going to distract. Think small patterns or solid colours. If you can, try and avoid writing on tops or large logos. But keep in mind that your child will be most comfortable wearing something they love - if this happens to be a bright green Ninja Turtles top, or a well-loved Cinderella costume, then this might be the go!
I have more than one child attending the school, can you photograph them together?
Absolutely, as a part of our workflow, we will capture all siblings attending the same week that we are there. As we get our information about sibling relationships from the school, there is no need to let us know. You will get to view and purchase your sibling portraits in the eldest child's gallery.
What do your packages cost?
We have a variety of packages to suit all budgets and needs. Individual portrait prints start from $15, group/class photos from $29, and print & group packages start from $39. You'll be able to explore all the different package options upon seeing your child's photos.
When will I see/get my child’s photos?
Photos are made available for parents and families to view/purchase within 14 days after photo week. Once you've made your purchase, prints will typically be ready for collection from the school or delivered within one week.
Are my child's photos edited?
Yes! In the days after photo week, we will begin the process of selecting, colour-correcting and processing your centre's photos so that they are ready for viewing. We can remove significant facial scratches and will be in touch with you via a phone call to find out your preference.
When will my child be photographed?
In all honesty, this is up to the school! We photograph children as they're ready and in the order brought to us by their educators. Especially with young children, they may not be in the mood or happy to participate on a particular day, in which case we'll leave them until they're ready to ensure we get the best photos we can. We prioritise children who attend Mon-Tuesday only and expand to other children from there.
What is your COVID-19 Safety Plan?
Nothing is of a higher priority than your child's safety. We have an up-to-date, comprehensive COVID-19 Safety Plan